Models where work already happens.
Retrieval against approved documents, prompt templates versioned like code, and spend alerts per team. Useful drafts, not toy demos.
If answers cannot cite sources, they do not ship.
Customer-facing or internal: hallucinations are a liability. We ground on data you already pay to store and keep humans in the loop for edge cases.
AI is the mechanism. Fewer tickets and faster drafts are the outcome we measure.
Chunking tuned to your docs.
Not generic embeddings. Tables, pricing appendices, and multilingual content get their own handling rules.
Cost caps per queue.
Token budgets tied to departments. Finance sees a line item they can plan around.
Evaluation sets from real tickets.
Regression tests before each model or prompt change. Quality does not drift quietly.
Tell us what you are up against.We come back with fit and a concrete next step.
If you need a vendor to execute without questioning the brief, we are not a good fit.
Company background on the site.
Engagements with metrics on Work. Team bios and how we operate on About. Nothing to download. Read it before you decide on a call. No email required.