Category

CRO

Finding and closing the leaks between a visit and a lead: forms, checkout, friction, and the numbers that show where you lose people.

Growth and marketing work
Practical guide

CRO: what to settle before implementation.

Conversion work starts by naming one action and its current rate. A vague goal such as improving engagement produces random design changes. A defined action such as completed inquiry forms gives the team a baseline, a segment, and a result it can verify.

Use analytics to locate the drop, recordings or interviews to understand it, and a bounded change to test the explanation. Fix broken tracking, unclear offers, unnecessary fields, weak proof, and mobile friction before debating button colours.

Before you start

Three decisions that prevent avoidable rework.

Name one conversion event, baseline, audience segment, and owner.
Check tracking and form delivery before changing the interface.
Prioritise changes by expected impact, evidence, effort, and risk.
Common questions

Direct answers about CRO.

How much traffic does a CRO test need?

Enough conversions to distinguish signal from normal variation. Low-traffic B2B sites should rely more on journey analysis, user interviews, form diagnostics, and sequential tests than rapid A/B testing.

What usually causes form abandonment?

Unclear value, too many required fields, mobile input friction, missing trust evidence, slow pages, and no explanation of what happens after submission.

Articles

Read more about CRO.

Conversion funnel showing where visitors drop off before a completed lead

The form and checkout leaks costing you leads

A conversion-leak audit you can run this week: fields, error UX, mobile, trust signals, checkout steps, and the analytics that find the drop-off.

Read guide ↗

Related categories

Related categories

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